At ONTOPCO, we aim to provide a transparent and reliable shipping experience for all of our customers. Below you can find details about processing times, delivery methods, estimated shipping times and shipping-related conditions.
Orders are typically processed and prepared for shipment within:
1–2 business days
During high-volume periods (e.g., holiday season), processing time may extend to 3–5 working days, but we always work as quickly as possible.
All orders are packed and shipped directly from:
Riga, Latvia (European Union)
We use trusted carriers to ensure safe and timely delivery:
Latvijas Pasts
Omniva
DHL / UPS / International post services (outside EU)
Tracking information is provided whenever available.
1–3 business days
3–7 business days
5–10 business days
7–14 business days
10–21 business days
Delivery times may vary depending on postal traffic and customs clearance.
Shipping costs are calculated at checkout and depend on:
destination country
chosen shipping service
package weight
Any additional customs fees or import duties (for non-EU countries) are the responsibility of the customer.
Please ensure that your shipping address is correct.
If incorrect information is provided, we cannot guarantee delivery or replacement.
If your package appears delayed or lost, contact us at:
support@ontopco.com
We will reach out to the carrier and assist in resolving the issue.
If an item is listed as “Pre-Order” or “Made-to-Order,” additional production time will be clearly indicated on the product page.
In some cases, orders may be shipped in multiple packages if certain products are fulfilled separately — you will not be charged extra for split shipments.
For any shipping-related questions, please email us at:
info@ontopco.com
For any questions or concerns regarding shipping and delivery, please contact our customer support team.
ONTOPCO is your one-stop shop for the latest fashion trends. We offer a wide selection of accessories for men and women.
